Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 months ago↓ Down from GoodNew owner since August 2025
SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Safe environmentsSignificant shortfalls
Medicines optimisationSome shortfalls
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Shared direction and cultureSome shortfalls
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Hillingdon Care Company Limited runs The Burroughs, a nursing home in West Drayton, Hillingdon with room for 71 residents. CQC registers it to look after older people, people with dementia, people with a physical disability, people with mental health needs and people with a sensory impairment. Most homes in Hillingdon are smaller: the median there is 30 beds.
The current CQC rating is Requires improvement, published in August 2026. Safe and well-led were also Requires improvement. For effective, caring and responsive, the rating was Good. Before that, in February 2020, it was rated Good. Ratings in Hillingdon are typically about 2 years old, which makes this one newer than most. Of the 33 standards CQC scored, 13 fell below good. The lowest was “infection prevention and control” (significant shortfalls).
About 0.2 km away, Franklin House is rated Good. The home changed owner in August 2025. 3 other homes in Hillingdon share its tier, “Requires improvement”.
