SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 1 exceptional, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Franklin House is one of 45 care homes in Hillingdon: a 66-bed nursing home in West Drayton, run by Care UK Community Partnerships Ltd. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. Most homes in Hillingdon are smaller: the median there is 30 beds.
Of the 5 closest rated homes, none is rated above it. Care UK Community Partnerships Ltd runs 106 care homes, and 97 of the 102 rated are Good or Outstanding. In Hillingdon, 91% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in May 2025. 97% of homes in Hillingdon also score 5.
In July 2025, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in August 2019. CQC found some shortfalls in “involving people to manage risks”, one of 2 standards out of 33 scored below good.
