SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in January 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
The Grange is one of 485 care homes in Kent: a 29-bed residential care home in Ashford, run by Willow Care Homes Ltd. CQC registers it to look after older people, people with dementia and people with a physical disability.
Willow Care Homes Ltd has run the home since January 2024, when it changed owner. Of the 6 closest rated homes, none is rated above it. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2025. 90% of homes in Kent also score 5. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England.
Its CQC rating, from September 2022, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in February 2020.
