SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Laurels is in the Good, with an area to improve tier ?, with 43 other homes in Kent.
79% of rated homes here are Good or Outstanding (England: 82%).
Run by Caretech Community Services (No.2) Limited, The Laurels is a residential care home in Ashford, Kent with 6 registered beds. CQC registers it to look after people with mental health needs. It is a small home for Kent, where the median is 24 beds.
CQC last rated the home in October 2019, giving it Good overall. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. It was also rated Good at the inspection before, in November 2016. At over 5 years old, this rating is older than most. 45% of ratings in Kent are as old (how rating age varies by council).
It is one of 24 homes run by Caretech Community Services (No.2) Limited. 22 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. Its kitchen was rated 5 for food hygiene in April 2026. That is true of 90% of homes in Kent. 43 other homes in Kent share its tier, “Good, with an area to improve”.
