Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvementRated 3 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Hawthorns Care Centre is in the Requires improvement tier ?, with 6 other homes in Southampton.
85% of rated homes here are Good or Outstanding (England: 82%).
Run by Bondcare (London) Limited, The Hawthorns Care Centre is a nursing home in Southampton with 74 registered beds. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Southampton, where the typical home has 18 beds.
The current CQC rating is Requires improvement, published in January 2023. It was Requires improvement for safe, effective, responsive and well-led as well. CQC rated caring as Good. Its previous rating, in October 2017, was Good, so the home has slipped.
About 0.2 km away, Starboard House is rated Good. Bondcare (London) Limited runs 17 care homes, and 15 of the 17 rated are Good or Outstanding. The kitchen has a food hygiene rating of 5 (very good), from September 2026. That is true of 88% of homes in Southampton. 6 other homes in Southampton share its tier, “Requires improvement”.
