SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
The Hayes is a 50-bed residential care home in Sherborne, Dorset, run by Care Dorset Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Dorset, where the typical home has 31 beds.
CQC rated it Good overall and in all five key questions in April 2020. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in June 2017. CQC hasn't re-rated the home for over 5 years, like 26% of homes in Dorset. Here is how rating age varies by council.
In Dorset, 94% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from November 2024. That is true of 100% of homes in Dorset. Care Dorset Limited runs 6 care homes, and all 5 rated are Good or Outstanding. The nearest home with a higher rating is Abbey View (Outstanding), 0.7 km away.
