SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in September 2025. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
The Old Malthouse Care Home is in the Good tier ?, with 209 other homes in West Sussex.
85% of rated homes here are Good or Outstanding (England: 82%).
The Old Malthouse Care Home is one of 333 care homes in West Sussex: a 34-bed residential care home in Chichester, run by Follett Homes Limited. Its CQC registration covers older people, people with dementia, people with a physical disability and people with a sensory impairment.
Its CQC rating, from July 2021, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in August 2019, was the same. The rating is more than 5 years old. In West Sussex, 32% of ratings are that old (see how rating age varies by council).
None of the 5 nearest rated homes has a higher rating. The home changed owner in September 2025. Food hygiene inspectors scored the kitchen 3 out of 5 in November 2025. 92% of homes in West Sussex score the top mark of 5. 209 other homes in West Sussex share its tier, “Good”.
