SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Not yet rated
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Not yet rated
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 33 good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
How it compares in Bournemouth, Christchurch and Poole
The Pines Residential Care Home is in the Good tier ?, with 102 other homes in Bournemouth, Christchurch and Poole.
96% of rated homes here are Good or Outstanding (England: 82%).
Sandbourne House Ltd runs The Pines Residential Care Home, a residential care home in Bournemouth, Bournemouth, Christchurch and Poole with room for 13 residents. CQC registers it to look after older people, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Bournemouth, Christchurch and Poole, where the typical home has 23 beds.
In Bournemouth, Christchurch and Poole, 96% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in November 2022. 94% of homes in Bournemouth, Christchurch and Poole also score 5. It is one of 2 homes run by Sandbourne House Ltd. 1 of those with a rating are Good or Outstanding. Of the 6 closest rated homes, none is rated above it.
In June 2025, CQC gave it Good overall, and Good for each of the five key questions too. That matches its previous rating, from August 2019. CQC scored 33 standards, and every one was good.
