SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?62%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?62%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Swallows Residential Care Home is in the Requires improvement tier ?, with 29 other homes in Suffolk.
81% of rated homes here are Good or Outstanding (England: 82%).
Run by Donna Burrows and Harold Burrows, The Swallows Residential Care Home is a residential care home in Haverhill, Suffolk with 16 registered beds. CQC registers it to look after older people and people with dementia. The typical home in Suffolk has 36 beds, so this one is on the small side.
Cleves Place, 1.6 km away, is the closest home rated Outstanding. Across Suffolk, 81% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in January 2026. 92% of homes in Suffolk also score 5.
CQC last rated the home in October 2024, giving it Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. CQC rated caring and responsive as Good. That is up from Inadequate in March 2023. The typical rating in Suffolk is about 4 years old, so this one is fairly recent. CQC found significant shortfalls in “workforce wellbeing and enablement”, one of 19 standards out of 33 scored below good.
