SafeAre people protected from abuse and avoidable harm?78%Good
See the breakdownHide the breakdown1 of 8 exceptional
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Medicines optimisationExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?92%★Outstanding
See the breakdownHide the breakdown4 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentExceptional
How staff, teams and services work togetherExceptional
Monitoring and improving outcomesExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?93%★Outstanding
See the breakdownHide the breakdown5 of 7 exceptional
Equity in accessGood
Equity in experiences and outcomesGood
Care provision, integration and continuityExceptional
Listening to and involving peopleExceptional
Person-centred careExceptional
Planning for the futureExceptional
Providing InformationExceptional
Well-ledIs the home well managed, with a culture of high-quality care?93%★Outstanding
See the breakdownHide the breakdown5 of 7 exceptional
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Governance, management and sustainabilityExceptional
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 15 good, 18 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The White House Nursing Home Limited is in the Outstanding tier ?, with 2 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
An independent nursing home in New Malden, Kingston upon Thames, The White House Nursing Home Limited is run by an organisation of the same name. It has 36 beds. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
1 of the 6 nearest homes is also Outstanding. 2 other homes in Kingston upon Thames share its tier, “Outstanding”. Its kitchen was rated 5 for food hygiene in July 2026. 82% of homes in Kingston upon Thames also score 5.
The current CQC rating is Outstanding, published in April 2026. Effective, caring, responsive and well-led were also Outstanding. Safe was rated Good. That matches its previous rating, from March 2018. The typical rating in Kingston upon Thames is about 2 years old, so this one is fairly recent. None of its 33 scored standards was below good, and 18 were exceptional.
