Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 7 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Tower View Residential Home is in the Requires improvement tier ?, with 14 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
Tower View Residential Home is a 3-bed residential care home in Salisbury, Wiltshire, run by Mrs Eileen O'Connor-Marsh. It is registered to care for people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs, people with a sensory impairment, people who use drugs or alcohol and people detained under the Mental Health Act. That is smaller than most homes in Wiltshire, where the typical home has 21 beds.
14 other homes in Wiltshire share its tier, “Requires improvement”. The nearest home with a higher rating is Tower House Residential Home (Good), 0.1 km away. It is one of 2 homes run by Mrs Eileen O'Connor-Marsh. 1 of those with a rating are Good or Outstanding.
CQC last rated the home in March 2026, giving it Requires improvement overall. Effective and well-led were also Requires improvement. For safe, caring and responsive, the rating was Good. That is down from Good in May 2019. That is more recent than most ratings in Wiltshire, where the typical rating is about 4 years old. 13 of its 33 scored standards were below good, including “independence, choice and control”.
