SafeAre people protected from abuse and avoidable harm?44%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Kindness, compassion and dignitySignificant shortfalls
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Person-centred careSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 7 good, 26 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Townsend Manor is in the Requires improvement tier ?, with 9 other homes in Cambridgeshire.
92% of rated homes here are Good or Outstanding (England: 82%).
Townsend Manor is one of 132 care homes in Cambridgeshire: a 70-bed nursing home in Ely, run by Simply Care Group UK Ltd. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. Most homes in Cambridgeshire are smaller: the median there is 35 beds.
CQC's latest rating, from April 2026, is Requires improvement overall. It was Requires improvement for safe, effective, caring and responsive as well. For well-led, the rating was Inadequate. The typical rating in Cambridgeshire is about 7 years old, so this one is fairly recent. 26 of its 33 scored standards were below good, including “kindness, compassion and dignity”.
Soham Lodge, 1.2 km away, is the closest home rated Good. 1 of Simply Care Group UK Ltd’s 5 rated homes are Good or Outstanding (compare care home groups). CQC's register shows no registered manager at the moment. Its kitchen was rated 5 for food hygiene in October 2026. That is true of 88% of homes in Cambridgeshire. Across Cambridgeshire, 92% of rated homes are Good or Outstanding, against 82% for England.
