Residential care home · Kingston upon Hull, City of
Victoria House
Victoria House Residential Home, Maldon Drive, Hull, HU9 1QA
Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Safe and effective staffingSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Learning cultureGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown3 of 7 below good
Equity in accessSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Listening to and involving peopleGood
Equity in experiences and outcomesExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 18 good, 2 exceptional, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Victoria House is in the Requires improvement tier ?, with 19 other homes in Kingston upon Hull, City of.
72% of rated homes here are Good or Outstanding (England: 82%).
The Disabilities Trust runs Victoria House, a residential care home in Hull, Kingston upon Hull, City of with room for 25 residents. Its CQC registration covers older people, younger adults and people with a physical disability.
19 other homes in Kingston upon Hull, City of share its tier, “Requires improvement”. Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. 87% of homes in Kingston upon Hull, City of also score 5. The nearest home with a higher rating is Durham Street (Good), 1.8 km away. The Disabilities Trust runs 13 care homes, and 11 of the 13 rated are Good or Outstanding.
The current CQC rating is Requires improvement, published in January 2025. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Its previous rating, in August 2018, was Good, so the home has slipped. That is more recent than most ratings in Kingston upon Hull, City of, where the typical rating is about 4 years old. CQC found significant shortfalls in “safe and effective staffing”, one of 13 standards out of 33 scored below good.
