Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Warm Melody Retreat is in the Requires improvement tier ?, with 10 other homes in Croydon.
90% of rated homes here are Good or Outstanding (England: 82%).
RRC (GB) Ltd runs Warm Melody Retreat, a residential care home in Thornton Heath, Croydon with room for 4 residents. It is registered to care for younger adults, people with a physical disability, people with mental health needs, people with a sensory impairment and people who use drugs or alcohol. It is a small home for Croydon, where the median is 13 beds.
CQC's latest rating, from August 2025, is Requires improvement overall. Safe, effective and well-led were also Requires improvement. CQC rated caring and responsive as Good. Its previous rating, in September 2021, was Good, so the home has slipped. The typical rating in Croydon is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 6 fell below good. The lowest was “assessing needs” (significant shortfalls).
The kitchen has a food hygiene rating of 5 (very good), from July 2026. That is true of 79% of homes in Croydon. Across Croydon, 90% of rated homes are Good or Outstanding, against 82% for England. RRC (GB) Ltd runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. Dunheved Lodge, 0.4 km away, is the closest home rated Good.
