Nursing home · Hertfordshire

Water Mill House Care Home

Rose Lane (off Red Lion Lane), Hemel Hempstead, HP3 9TE

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

Water Mill House Care Home is a nursing home in Hemel Hempstead, run by Carebase (Hemel) Limited. It has 70 registered beds and supports older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment.

CQC rated it Requires improvement overall in September 2023. It was rated Good for effective, caring and responsive. Across Hertfordshire, 77% of the 216 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 20 September 2023 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Hertfordshire

Water Mill House Care Home is in the Requires improvement tier, alongside 47 other homes in Hertfordshire. Of the 216 rated care homes here, 77% are Good or Outstanding (England: 83%).

Outstanding 9 (4%)
Good, with Outstanding areas 12 (5%)
Good 121 (49%)
Good, with an area to improve 24 (10%)
Requires improvement 48 (20%)
Inadequate 2 (1%)
Not yet rated 29 (12%)

Half of Hertfordshire's ratings are more than 6.6 years old. How tiers work

See all 245 care homes in Hertfordshire →

Care homes nearby

St Lauras
Kings Langley, Hertfordshire · WD4 8BH · Residential care home · 64 beds1.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Manor View
Kings Langley, Hertfordshire · WD4 8NB · Residential care home · 5 beds1.8 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
Friars Mead
Kings Langley, Hertfordshire · WD4 8DR · Residential care home · 27 beds2.0 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 3 months ago
Robin House
Hemel Hempstead, Hertfordshire · HP3 9HU · Residential care home · 1 beds2.0 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
Walsingham Support - 2 Ashley Close
Hemel Hempstead, Hertfordshire · HP3 8EH · Residential care home · 6 beds2.1 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Walsingham Support - 1 Ashley Close
Hemel Hempstead, Hertfordshire · HP3 8EH · Residential care home · 6 beds2.1 km

Requires improvement S: Requires improvementE: Requires improvementC: Requires improvementR: Requires improvementW: Requires improvement Rated 8 months ago

More care homes near HP3 9TE →

Key facts

Type: Nursing home
Beds: 70
Provider: Carebase (Hemel) Limited
Registered manager: Victoria Forsythe
Registered with CQC since: 11 September 2014
Local authority: Hertfordshire
CQC location ID: 1-1644237662

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?