SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Water Mill House Care Home is in the Requires improvement tier ?, with 49 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Carebase (Hemel) Limited runs Water Mill House Care Home, a nursing home in Hemel Hempstead, Hertfordshire with room for 70 residents. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Hertfordshire, where the typical home has 30 beds.
St Lauras, 1.5 km away, is the closest home rated Good. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
CQC's latest rating, from September 2023, is Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. It was also rated Requires improvement at the inspection before, in September 2021. Ratings in Hertfordshire are typically about 5 years old, which makes this one newer than most.
