SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
SafeguardingSignificant shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?45%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Independence, choice and controlSignificant shortfalls
Kindness, compassion and dignitySignificant shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 9 good, 24 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Walsingham Support - 1 Ashley Close is in the Requires improvement tier ?, with 49 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Walsingham Support - 1 Ashley Close is a 6-bed residential care home in Hemel Hempstead, Hertfordshire. The home is its own registered provider. CQC registers it to look after older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in Hertfordshire, where the typical home has 30 beds.
There is no registered manager on CQC's register right now. Food hygiene inspectors scored the kitchen 5 out of 5 in April 2025. 92% of homes in Hertfordshire also score 5. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England. Walsingham Support - 2 Ashley Close, 0.0 km away, is the closest home rated Good. 16 of Walsingham Support’s 18 rated homes are Good or Outstanding (compare care home groups).
In January 2026, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. That matches its previous rating, from August 2019. That is more recent than most ratings in Hertfordshire, where the typical rating is about 5 years old. Of the 33 standards CQC scored, 24 fell below good. The lowest was “independence, choice and control” (significant shortfalls).
