SafeAre people protected from abuse and avoidable harm?47%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
SafeguardingSignificant shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Listening to and involving peopleSignificant shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 12 good, 21 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willowcroft Care Home is in the Requires improvement tier ?, with 36 other homes in Nottinghamshire.
85% of rated homes here are Good or Outstanding (England: 82%).
Bank House Care Homes Limited runs Willowcroft Care Home, a nursing home in Sutton In Ashfield, Nottinghamshire with room for 40 residents. CQC registers it to look after older people, people with dementia, younger adults and people with mental health needs. Most homes in Nottinghamshire are smaller: the median there is 26 beds.
CQC's latest rating, from August 2026, is Requires improvement overall. Safe, effective, responsive and well-led were also Requires improvement. For caring, the rating was Good. Before that, in February 2021, it was rated Good. Ratings in Nottinghamshire are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “consent to care and treatment”, one of 21 standards out of 33 scored below good.
The nearest home with a higher rating is Sutton House (Outstanding), 0.4 km away. Bank House Care Homes Limited runs 2 care homes, and 0 of the 2 rated are Good or Outstanding. Across Nottinghamshire, 85% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2026. That is true of 89% of homes in Nottinghamshire.
