SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Willows Residential Home is a 15-bed residential care home in Sheerness, Kent, run by Alpha Residential Care Ltd. CQC registers it to look after older people.
CQC rated it Good overall and in all five key questions in July 2019. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in December 2016. At over 5 years old, this rating is older than most. 45% of ratings in Kent are as old (how rating age varies by council).
Food hygiene inspectors scored the kitchen 5 out of 5 in December 2025. That is true of 90% of homes in Kent. 286 other homes in Kent share its tier, “Good”. None of the 4 nearest rated homes has a higher rating.
