SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Acorn Lodge - Surbiton is in the Good tier ?, with 24 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
Acorn Lodge - Surbiton is a 10-bed residential care home in Surbiton, Kingston upon Thames, run by Carelodges Group Limited. CQC registers it to look after older people, younger adults, people with a learning disability or autism and people with mental health needs. It is a small home for Kingston upon Thames, where the median is 33 beds.
CQC rated it Good overall and in all five key questions in March 2025. Its rating before that, in August 2022, was the same. Of the 33 standards CQC scored, 3 fell below good. The lowest was “independence, choice and control” (some shortfalls).
About 0.7 km away, Elysium Care Partnerships Limited - 21b Upper Brighton Road is rated Outstanding. It is one of 3 homes run by Carelodges Group Limited. 3 of those with a rating are Good or Outstanding. Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2025. That is true of 82% of homes in Kingston upon Thames.
