CQC rating
Good
Published 23 March 2026
Rated 7 months ago ?
SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
- Infection prevention and controlGood
- Involving people to manage risksGood
- Learning cultureGood
- Medicines optimisationGood
- Safe and effective staffingGood
- Safe environmentsGood
- Safe systems, pathways and transitionsGood
- SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?0%Good
See the breakdownHide the breakdownAll 6 good
- Assessing needsGood
- Consent to care and treatmentGood
- Delivering evidence-based care and treatmentGood
- How staff, teams and services work togetherGood
- Monitoring and improving outcomesGood
- Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
- Independence, choice and controlGood
- Kindness, compassion and dignityGood
- Responding to people's immediate needsGood
- Treating people as individualsGood
- Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdownAll 7 good
- Care provision, integration and continuityGood
- Equity in accessGood
- Equity in experiences and outcomesGood
- Listening to and involving peopleGood
- Person-centred careGood
- Planning for the futureGood
- Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
- Capable, compassionate and inclusive leadersGood
- Freedom to speak upGood
- Governance, management and sustainabilityGood
- Learning, improvement and innovationGood
- Partnerships and communitiesGood
- Shared direction and cultureGood
- Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 33 good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Read the full report on the CQC website ↗
How it compares in Kingston upon Thames
Surbitonian Gardens at Poppy Court is in the Good tier ?, with 24 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
- Outstanding 3 (8%)
- Good, with Outstanding areas 3 (8%)
- Good 25 (69%)
- Good, with an area to improve 1 (3%)
- Requires improvement 4 (11%)
See all 36 care homes in Kingston upon Thames →
Surbitonian Gardens at Poppy Court at a glance
Surbitonian Gardens at Poppy Court is a 80-bed nursing home in Surbiton, Kingston upon Thames, run by Anavo Care (Surbiton) Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. Most homes in Kingston upon Thames are smaller: the median there is 33 beds.
CQC rated it Good overall and in all five key questions in March 2026. That matches its previous rating, from November 2023. The typical rating in Kingston upon Thames is about 2 years old, so this one is fairly recent. All 33 standards CQC scored were good.
Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 4 out of 5 in January 2026. 82% of homes in Kingston upon Thames score the top mark of 5. The nearest home with a higher rating is Elysium Care Partnerships Limited - 21b Upper Brighton Road (Outstanding), 0.5 km away.
