SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Milverton Nursing Home is in the Good tier ?, with 24 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
Milverton Nursing Home is one of 36 care homes in Kingston upon Thames: a 30-bed nursing home in Surbiton, run by Surbiton Care Homes Limited. It is registered to care for older people, people with dementia and people with a physical disability.
Elysium Care Partnerships Limited - 21b Upper Brighton Road, 0.4 km away, is the closest home rated Outstanding. Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in December 2025. 82% of homes in Kingston upon Thames also score 5.
In August 2026, CQC gave it Good overall, and Good for each of the five key questions too. Before that, in January 2023, it was rated Requires improvement. That is more recent than most ratings in Kingston upon Thames, where the typical rating is about 2 years old. CQC found some shortfalls in “medicines optimisation”, one of 2 standards out of 33 scored below good.
