SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?64%Good
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Bourne House Nursing Home is in the Good tier ?, with 24 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
Run by Olympus Opco LTD, Bourne House Nursing Home is a nursing home in Surbiton, Kingston upon Thames with 40 registered beds. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with mental health needs.
Olympus Opco LTD runs 15 care homes, and 11 of the 15 rated are Good or Outstanding. Olympus Opco LTD has run the home since January 2025, when it changed owner. Elysium Care Partnerships Limited - 21b Upper Brighton Road, 0.7 km away, is the closest home rated Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in February 2026. 82% of homes in Kingston upon Thames also score 5. Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England.
Its CQC rating, from October 2026, is Good across the board: overall and for every key question. That matches its previous rating, from October 2022. Ratings in Kingston upon Thames are typically about 2 years old, which makes this one newer than most. Of the 33 standards CQC scored, 5 fell below good. The lowest was “person-centred care” (some shortfalls).
