CQC rating
Requires improvement
Published 27 April 2026
Rated 6 months ago ?
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
- Involving people to manage risksSome shortfalls
- Learning cultureSome shortfalls
- Medicines optimisationSome shortfalls
- Safe environmentsSome shortfalls
- SafeguardingSome shortfalls
- Infection prevention and controlGood
- Safe and effective staffingGood
- Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
- Assessing needsSome shortfalls
- Consent to care and treatmentSome shortfalls
- Delivering evidence-based care and treatmentSome shortfalls
- Monitoring and improving outcomesSome shortfalls
- How staff, teams and services work togetherGood
- Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
- Independence, choice and controlGood
- Kindness, compassion and dignityGood
- Responding to people's immediate needsGood
- Treating people as individualsGood
- Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
- Person-centred careSome shortfalls
- Care provision, integration and continuityGood
- Equity in accessGood
- Equity in experiences and outcomesGood
- Listening to and involving peopleGood
- Planning for the futureGood
- Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
- Capable, compassionate and inclusive leadersSome shortfalls
- Governance, management and sustainabilitySome shortfalls
- Learning, improvement and innovationSome shortfalls
- Shared direction and cultureSome shortfalls
- Freedom to speak upGood
- Partnerships and communitiesGood
- Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The home changed owner in May 2025. ?
Earlier ratings ?
- March 2019GoodSECRW previous owner
- December 2017Requires improvementSECRW previous owner
- March 2017Requires improvementSECRW previous owner
- January 2016GoodSECRW previous owner
- June 2015Requires improvementSECRW previous owner
The home changed owner or registration. Earlier ratings are on the CQC website: previous registration ↗.
Read the full report on the CQC website ↗
How it compares in Norfolk
Alexander Court is in the Requires improvement tier ?, with 87 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
- Outstanding 18 (6%)
- Good, with Outstanding areas 12 (4%)
- Good 123 (40%)
- Good, with an area to improve 44 (14%)
- Requires improvement 88 (28%)
- Inadequate 11 (4%)
- Not yet rated 15 (5%)
See all 311 care homes in Norfolk →
Alexander Court in brief
Quinton House Limited runs Alexander Court, a residential care home in Thetford, Norfolk with room for 47 residents. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a sensory impairment. Most homes in Norfolk are smaller: the median there is 29 beds.
The kitchen has a food hygiene rating of 5 (very good), from August 2026. 89% of homes in Norfolk also score 5. 87 other homes in Norfolk share its tier, “Requires improvement”. Quinton House Limited has run the home since May 2025, when it changed owner. About 0.3 km away, Royal Mencap Society - 6 Lamberts (Foxglove) is rated Good. There is no registered manager on CQC's register right now. Quinton House Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding.
The current CQC rating is Requires improvement, published in April 2026. Safe, effective and well-led were also Requires improvement. For caring and responsive, the rating was Good. Before that, in March 2019, it was rated Good. Ratings in Norfolk are typically about 5 years old, which makes this one newer than most. CQC found some shortfalls in “assessing needs”, one of 14 standards out of 33 scored below good.
