SafeAre people protected from abuse and avoidable harm?41%Requires improvement
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Consent to care and treatmentGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown2 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 8 good, 25 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Alicia Nursing Home is in the Requires improvement tier ?, with 6 other homes in Luton.
75% of rated homes here are Good or Outstanding (England: 82%).
Run by Apex Care Homes Limited, Alicia Nursing Home is a nursing home in Luton with 68 registered beds. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. That is larger than most homes in Luton, where the typical home has 18 beds.
CQC's latest rating, from June 2025, is Requires improvement overall. It was Requires improvement for safe, effective, caring and responsive as well. Well-led was rated Inadequate. Its rating before that, in November 2023, was the same. Ratings in Luton are typically about 3 years old, which makes this one newer than most. Of the 33 standards CQC scored, 25 fell below good. The lowest was “workforce wellbeing and enablement” (significant shortfalls).
The kitchen has a food hygiene rating of 5 (very good), from August 2026. That is true of 91% of homes in Luton. In Luton, 75% of rated care homes are Good or Outstanding (England 82%). Apex Care Homes Limited runs 4 care homes, and 2 of the 4 rated are Good or Outstanding. Milliner House, 0.4 km away, is the closest home rated Good.
