SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Milliner House is a 40-bed residential care home in Luton, run by HC-One Limited. CQC registers it to look after older people, people with dementia, younger adults and people with mental health needs. Most homes in Luton are smaller: the median there is 18 beds.
HC-One Limited runs 66 care homes, and 54 of the 66 rated are Good or Outstanding. Of the 6 closest rated homes, none is rated above it. In Luton, 75% of rated care homes are Good or Outstanding (England 82%).
CQC rated it Good overall and in all five key questions in September 2023. It was also rated Good at the inspection before, in June 2018.
