Residential care home · Gloucestershire

Ambleside

69 Hatherley Road, Cheltenham, GL51 6EG

Requires improvement Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement Rated 5 months ago

CQC rating

Requires improvement
Published 20 May 2026 Rated 5 months ago ?
  • SafeAre people protected from abuse and avoidable harm?50%Requires improvement
    See the breakdownHide the breakdown8 of 8 below good
    • Infection prevention and controlSome shortfalls
    • Involving people to manage risksSome shortfalls
    • Learning cultureSome shortfalls
    • Medicines optimisationSome shortfalls
    • Safe and effective staffingSome shortfalls
    • Safe environmentsSome shortfalls
    • Safe systems, pathways and transitionsSome shortfalls
    • SafeguardingSome shortfalls
  • EffectiveDoes care achieve good outcomes and a good quality of life?0%Good
    See the breakdownHide the breakdown3 of 6 below good
    • Consent to care and treatmentSome shortfalls
    • Delivering evidence-based care and treatmentSome shortfalls
    • How staff, teams and services work togetherSome shortfalls
    • Assessing needsGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?0%Requires improvement
    See the breakdownHide the breakdown3 of 5 below good
    • Responding to people's immediate needsSignificant shortfalls
    • Independence, choice and controlSome shortfalls
    • Kindness, compassion and dignitySome shortfalls
    • Treating people as individualsGood
    • Workforce wellbeing and enablementGood
  • ResponsiveAre services organised to meet people's needs?64%Good
    See the breakdownHide the breakdown3 of 7 below good
    • Listening to and involving peopleSome shortfalls
    • Person-centred careSome shortfalls
    • Planning for the futureSome shortfalls
    • Care provision, integration and continuityGood
    • Equity in accessGood
    • Equity in experiences and outcomesGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
    See the breakdownHide the breakdown5 of 7 below good
    • Capable, compassionate and inclusive leadersSignificant shortfalls
    • Learning, improvement and innovationSignificant shortfalls
    • Shared direction and cultureSignificant shortfalls
    • Governance, management and sustainabilitySome shortfalls
    • Partnerships and communitiesSome shortfalls
    • Freedom to speak upGood
    • Workforce equality, diversity and inclusionGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 11 good, 22 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • September 2023Requires improvementSECRW
  • August 2022GoodSECRW
  • April 2022Requires improvementSECRW
  • November 2019GoodSECRW
  • November 2018Requires improvementSECRW
Show 2 older
  • July 2017Requires improvementSECRW
  • October 2015GoodSECRW

Read the full report on the CQC website ↗

How it compares in Gloucestershire

Ambleside is in the Requires improvement tier ?, with 24 other homes in Gloucestershire. 87% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 12 (6%)
  • Good, with Outstanding areas 20 (10%)
  • Good 118 (61%)
  • Good, with an area to improve 14 (7%)
  • Requires improvement 25 (13%)
  • Not yet rated 5 (3%)

See all 194 care homes in Gloucestershire →

Care homes nearby

  • Dalkeith
    Cheltenham, Gloucestershire · GL51 7AD · Residential care home · 20 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 month ago
  • Beechcroft - Cheltenham
    Cheltenham, Gloucestershire · GL51 7AD · Residential care home · 4 beds0.6 km
    Good S: GoodE: GoodC: OutstandingR: GoodW: Good Rated 8 years ago
  • The Knole
    Cheltenham, Gloucestershire · GL51 7BE · Residential care home · 15 beds0.6 km
    Good S: GoodE: GoodC: OutstandingR: GoodW: Good Rated 3 years ago
  • The Granleys
    Cheltenham, Gloucestershire · GL51 7BE · Residential care home · 17 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 9 years ago
  • Queensbridge House
    Cheltenham, Gloucestershire · GL50 2NF · Residential care home · 27 beds0.7 km
    Requires improvement S: GoodE: GoodC: OutstandingR: Requires improvementW: Requires improvement Rated 1 year ago
  • Bredon View
    Cheltenham, Gloucestershire · GL51 7EL · Residential care home · 26 beds0.9 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

More care homes near GL51 6EG →

Ambleside in brief

Ambleside is one of 194 care homes in Gloucestershire: a 18-bed residential care home in Cheltenham, run by Mr and Mrs J C Walsh. It is registered to care for older people, people with dementia and younger adults.

The nearest home with a higher rating is Dalkeith (Good), 0.6 km away. The kitchen has a food hygiene rating of 3 (generally satisfactory), from October 2025. In Gloucestershire, 91% of homes score 5. In Gloucestershire, 87% of rated care homes are Good or Outstanding (England 82%).

CQC's latest rating, from May 2026, is Requires improvement overall. It was Requires improvement for safe, caring and well-led as well. CQC rated effective and responsive as Good. It was also rated Requires improvement at the inspection before, in September 2023. That is more recent than most ratings in Gloucestershire, where the typical rating is about 5 years old. CQC found significant shortfalls in “responding to people's immediate needs”, one of 22 standards out of 33 scored below good.