SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Equity in accessExceptional
Person-centred careExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Ballater House is one of 349 care homes in Surrey: a 16-bed nursing home in Coulsdon, run by Mr. Gordon Phillips. CQC registers it to look after older people, younger adults, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Surrey, where the typical home has 30 beds.
CQC rated it Good overall and in all five key questions in September 2025. Before that, in August 2019, it was rated Requires improvement. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. None of its 33 scored standards was below good, and 2 were exceptional.
Mr. Gordon Phillips runs 3 care homes, and all 3 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. Its kitchen was rated 4 for food hygiene in July 2025. 87% of homes in Surrey score the top mark of 5. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%).
