SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureExceptional
Providing InformationExceptional
Well-ledIs the home well managed, with a culture of high-quality care?86%Good
See the breakdownHide the breakdown3 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Partnerships and communitiesGood
Learning, improvement and innovationExceptional
Shared direction and cultureExceptional
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Boulters Lock Residential Home is in the Good tier ?, with 14 other homes in Windsor and Maidenhead.
71% of rated homes here are Good or Outstanding (England: 82%).
Hartford Care (2) Limited runs Boulters Lock Residential Home, a residential care home in Maidenhead, Windsor and Maidenhead with room for 32 residents. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs.
Its kitchen was rated 5 for food hygiene in September 2024. 81% of homes in Windsor and Maidenhead also score 5. In Windsor and Maidenhead, 71% of rated care homes are Good or Outstanding (England 82%). Of the 5 closest rated homes, none is rated above it.
Its CQC rating, from March 2026, is Good across the board: overall and for every key question. Before that, in March 2020, it was rated Outstanding. That is more recent than most ratings in Windsor and Maidenhead, where the typical rating is about 4 years old. CQC scored 33 standards: 6 exceptional and the rest good.
