SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Normanhurst Residential Home is in the Good, with an area to improve tier ?, with 3 other homes in Windsor and Maidenhead.
71% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Normanhurst Residential Home
Run by NHRH Limited, Normanhurst Residential Home is a residential care home in Maidenhead, Windsor and Maidenhead with 23 registered beds. It is registered to care for older people, people with dementia and younger adults.
CQC last rated the home in July 2026, giving it Good overall. It was Good for safe, effective, caring and responsive as well. Well-led was rated Requires improvement. It was also rated Good at the inspection before, in December 2018. Ratings in Windsor and Maidenhead are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 10 fell below good. The lowest was “governance, management and sustainability” (significant shortfalls).
In Windsor and Maidenhead, 71% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 4 out of 5 in June 2026. 81% of homes in Windsor and Maidenhead score the top mark of 5. It is one of 2 homes run by NHRH Limited. 2 of those with a rating are Good or Outstanding. Clara Court, 1.2 km away, is the closest home rated Outstanding.
