SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Care provision, integration and continuitySome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Freedom to speak upGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 20 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Broadland House Residential Care Home is in the Requires improvement tier ?, with 87 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Broadland House Residential Care Home is a 20-bed residential care home in Great Yarmouth, Norfolk, run by Hollyman Care Homes Limited. CQC registers it to look after older people and people with dementia.
It is one of 4 homes run by Hollyman Care Homes Limited. 1 of those with a rating are Good or Outstanding. About 3.5 km away, Ealing House Residential Care Home is rated Outstanding. There is no registered manager on CQC's register right now. The kitchen has a food hygiene rating of 5 (very good), from February 2026. 89% of homes in Norfolk also score 5. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Requires improvement, published in March 2025. Safe, effective, caring and well-led were also Requires improvement. For responsive, the rating was Good. That matches its previous rating, from June 2021. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. Of the 33 standards CQC scored, 20 fell below good. The lowest was “independence, choice and control” (some shortfalls).
