SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Governance, management and sustainabilityGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Brookland House is in the Good, with an area to improve tier ?, with 4 other homes in Plymouth.
79% of rated homes here are Good or Outstanding (England: 82%).
Brookland House is one of 86 care homes in Plymouth: a 3-bed residential care home in Plymouth, run by Westlake Care. Its CQC registration covers younger adults and people with a learning disability or autism. The typical home in Plymouth has 24 beds, so this one is on the small side.
CQC's latest rating, from June 2024, is Good overall. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. It was also rated Good at the inspection before, in January 2023. The typical rating in Plymouth is about 4 years old, so this one is fairly recent. 8 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
CQC's register shows no registered manager at the moment. Across Plymouth, 79% of rated homes are Good or Outstanding, against 82% for England. 1 of Westlake Care’s 2 rated homes are Good or Outstanding (compare care home groups). IOTA CARE, 0.8 km away, is the closest home rated Outstanding.
