SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Cartref Homes UK Limited, Cartref House is a residential care home in Sittingbourne, Kent with 6 registered beds. It is registered to care for younger adults, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Kent, where the typical home has 24 beds.
In Kent, 79% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from April 2025. 90% of homes in Kent also score 5. 3 of Cartref Homes UK Limited’s 3 rated homes are Good or Outstanding (compare care home groups). Insight SBS ltd 201 London Road, 1.0 km away, is the closest home rated Outstanding.
In October 2026, CQC gave it Good overall, and Good for each of the five key questions too. That matches its previous rating, from June 2018. The typical rating in Kent is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “consent to care and treatment”, one of 5 standards out of 33 scored below good.
