SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Charles House is in the Good, with an area to improve tier ?, with 40 other homes in Birmingham.
77% of rated homes here are Good or Outstanding (England: 82%).
Charles House is one of 272 care homes in Birmingham: a 10-bed residential care home in Birmingham, run by Alphonsus Services Limited. CQC registers it to look after people with a learning disability or autism.
Of the 4 closest rated homes, none is rated above it. Alphonsus Services Limited runs 6 care homes, and all 6 rated are Good or Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in February 2010. 86% of homes in Birmingham also score 5. Across Birmingham, 77% of rated homes are Good or Outstanding, against 82% for England.
The current CQC rating is Good, published in January 2020. It was Good for safe, effective, caring and responsive as well. Well-led was rated Requires improvement. Its previous rating, in December 2018, was Requires improvement, so the home has improved. The rating is more than 5 years old. In Birmingham, 60% of ratings are that old (see how rating age varies by council).
