SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Natalie House is in the Good, with an area to improve tier ?, with 40 other homes in Birmingham.
77% of rated homes here are Good or Outstanding (England: 82%).
Run by Alphonsus Services Limited, Natalie House is a residential care home in Birmingham with 5 registered beds. Its CQC registration covers people with a learning disability or autism. It is a small home for Birmingham, where the median is 16 beds.
CQC last rated the home in February 2020, giving it Good overall. It was Good for safe, effective, caring and responsive as well. CQC rated well-led as Requires improvement. Its previous rating, in December 2018, was Requires improvement, so the home has improved. The rating is more than 5 years old. In Birmingham, 60% of ratings are that old (see how rating age varies by council).
It is one of 6 homes run by Alphonsus Services Limited. 6 of those with a rating are Good or Outstanding. About 1.6 km away, The Oaks Care Home is rated Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2009. That is true of 86% of homes in Birmingham. 40 other homes in Birmingham share its tier, “Good, with an area to improve”.
