SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Charlotte House is in the Good, with an area to improve tier ?, with 2 other homes in Hounslow.
87% of rated homes here are Good or Outstanding (England: 82%).
Charlotte House is a 60-bed nursing home in Isleworth, Hounslow, run by Care UK Community Partnerships Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. Most homes in Hounslow are smaller: the median there is 10 beds.
CQC last rated the home in November 2023, giving it Good overall. Effective, caring, responsive and well-led were also Good. CQC rated safe as Requires improvement. Its rating before that, in May 2018, was the same.
Across Hounslow, 87% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 95% of homes in Hounslow. It is one of 106 homes run by Care UK Community Partnerships Ltd. 97 of those with a rating are Good or Outstanding. The nearest home with a higher rating is No 36 (Outstanding), 1.4 km away.
