SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Lovett Care Limited, Charlotte House is a nursing home in Wirral with 103 registered beds. Its CQC registration covers older people, people with dementia, people with a physical disability and people with a sensory impairment. Most homes in Wirral are smaller: the median there is 28 beds.
In April 2023, CQC gave it Good overall, and Good for each of the five key questions too. Its previous rating, in May 2022, was Requires improvement, so the home has improved.
None of the 5 nearest rated homes has a higher rating. Lovett Care Limited runs 9 care homes, and 5 of the 6 rated are Good or Outstanding. The kitchen has a food hygiene rating of 5 (very good), from September 2026. That is true of 84% of homes in Wirral. In Wirral, 70% of rated care homes are Good or Outstanding (England 82%).
