SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Infection prevention and controlSome shortfalls
SafeguardingSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Good
See the breakdownHide the breakdown3 of 6 below good
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Learning, improvement and innovationExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 1 exceptional, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Twyford House is one of 101 care homes in Cheshire East: a 70-bed nursing home in Stoke-On-Trent, run by Lovett Care Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. Most homes in Cheshire East are smaller: the median there is 44 beds.
CQC rated it Good overall and in all five key questions in March 2025. It was also rated Good at the inspection before, in November 2022. The typical rating in Cheshire East is about 4 years old, so this one is fairly recent. 6 of its 33 scored standards were below good, including “consent to care and treatment”.
CQC's register shows no registered manager at the moment. Its kitchen was rated 5 for food hygiene in September 2026. That is true of 95% of homes in Cheshire East. In Cheshire East, 77% of rated care homes are Good or Outstanding (England 82%). None of the 5 nearest rated homes has a higher rating. Lovett Care Limited runs 9 care homes, and 5 of the 6 rated are Good or Outstanding.
