SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Hilton House is in the Requires improvement tier ?, with 13 other homes in Stoke-on-Trent.
81% of rated homes here are Good or Outstanding (England: 82%).
Hilton House is a 55-bed residential care home in Stoke On Trent, Stoke-on-Trent, run by Lovett Care Limited. CQC registers it to look after older people, people with dementia, people with a physical disability, people with mental health needs and people with a sensory impairment. The typical home in Stoke-on-Trent has 22 beds, so this one is bigger than average.
Its kitchen was rated 5 for food hygiene in November 2025. 97% of homes in Stoke-on-Trent also score 5. Across Stoke-on-Trent, 81% of rated homes are Good or Outstanding, against 82% for England. There is no registered manager on CQC's register right now. Chiltern Rest Home, 1.1 km away, is the closest home rated Good. It is one of 9 homes run by Lovett Care Limited. 5 of those with a rating are Good or Outstanding.
The current CQC rating is Requires improvement, published in January 2022. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Its rating before that, in August 2021, was the same.
