InadequateSafe: InadequateEffective: InadequateCaring: InadequateResponsive: Requires improvementWell-led: InadequateRated this month↓ Down from Req. improvement
SafeAre people protected from abuse and avoidable harm?31%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Safe environmentsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?38%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Assessing needsSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?40%Inadequate
See the breakdownHide the breakdown4 of 5 below good
Responding to people's immediate needsSignificant shortfalls
Treating people as individualsSignificant shortfalls
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlSome shortfalls
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?39%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Listening to and involving peopleSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?29%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSignificant shortfalls
Partnerships and communitiesSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 1 good, 32 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Chimes Residential Home is in the Inadequate tier ?, with 0 other homes in Stoke-on-Trent.
81% of rated homes here are Good or Outstanding (England: 82%).
What the data says about The Chimes Residential Home
Run by Sonic Gold Limited, The Chimes Residential Home is a residential care home in Stoke On Trent, Stoke-on-Trent with 44 registered beds. Its CQC registration covers older people, people with dementia, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Stoke-on-Trent, where the typical home has 22 beds.
CQC last rated the home in October 2026, giving it Inadequate overall. It was Inadequate for safe, effective, caring and well-led as well. CQC rated responsive as Requires improvement. Its previous rating, in August 2021, was Requires improvement, so the home has slipped. The typical rating in Stoke-on-Trent is about 6 years old, so this one is fairly recent. Of the 33 standards CQC scored, 32 fell below good. The lowest was “responding to people's immediate needs” (significant shortfalls).
In Stoke-on-Trent, 81% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in July 2026. That is true of 97% of homes in Stoke-on-Trent. The nearest home with a higher rating is Hilton House (Requires improvement), 0.4 km away.
