Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Lavender House Residential Home is in the Requires improvement tier ?, with 21 other homes in Cheshire East.
77% of rated homes here are Good or Outstanding (England: 82%).
Lavender House Residential Home is a 20-bed residential care home in Stoke On Trent, Cheshire East. The home is its own registered provider. Its CQC registration covers older people, people with dementia and younger adults. That is smaller than most homes in Cheshire East, where the typical home has 44 beds.
About 0.8 km away, New Milton House Residential Care Home is rated Good. The kitchen has a food hygiene rating of 5 (very good), from September 2026. 95% of homes in Cheshire East also score 5. In Cheshire East, 77% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Requires improvement, published in July 2025. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Before that, in October 2019, it was rated Good. The typical rating in Cheshire East is about 4 years old, so this one is fairly recent. 14 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
