SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Charters Court Nursing and Residential Home is in the Good, with an area to improve tier ?, with 21 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Charters Court Nursing and Residential Home is a 60-bed nursing home in East Grinstead, Surrey, run by HC-One No.3 Limited. CQC registers it to look after older people and people with dementia. That is larger than most homes in Surrey, where the typical home has 30 beds.
There is no registered manager on CQC's register right now. 4 of HC-One No.3 Limited’s 4 rated homes are Good or Outstanding (compare care home groups). Of the 6 closest rated homes, none is rated above it. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
CQC last rated the home in June 2021, giving it Good overall. Safe, effective, caring and well-led were also Good. CQC rated responsive as Requires improvement. That is up from Requires improvement in July 2019. CQC hasn't re-rated the home for over 5 years, like 34% of homes in Surrey. Here is how rating age varies by council.
