SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?95%★Outstanding
See the breakdownHide the breakdown4 of 5 exceptional
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?93%★Outstanding
See the breakdownHide the breakdown5 of 7 exceptional
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Governance, management and sustainabilityExceptional
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Choices Housing Association Limited - 1 William Street is in the Outstanding tier ?, with 2 other homes in Stoke-on-Trent.
81% of rated homes here are Good or Outstanding (England: 82%).
About Choices Housing Association Limited - 1 William Street
Choices Housing Association Limited - 1 William Street is an independent 7-bed residential care home in Stoke On Trent, Stoke-on-Trent, registered with CQC under its own name. CQC registers it to look after older people, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. The typical home in Stoke-on-Trent has 22 beds, so this one is on the small side.
2 other homes in Stoke-on-Trent share its tier, “Outstanding”. The kitchen has a food hygiene rating of 5 (very good), from July 2024. 97% of homes in Stoke-on-Trent also score 5. It is the only Outstanding home among the 7 closest. It is one of 12 homes run by Choices Housing Association Limited. 12 of those with a rating are Good or Outstanding.
CQC last rated the home in August 2026, giving it Outstanding overall. It was Outstanding for caring and well-led as well. For safe, effective and responsive, the rating was Good. Its previous rating, in November 2018, was Good, so the home has improved. That is more recent than most ratings in Stoke-on-Trent, where the typical rating is about 6 years old. CQC scored 33 standards: 9 exceptional and the rest good.
