SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Cumbria Emmaus Trust is in the Requires improvement tier ?, with 15 other homes in Cumberland.
79% of rated homes here are Good or Outstanding (England: 82%).
Run by Pilgrims' Friend Society, Cumbria Emmaus Trust is a residential care home in Whitehaven, Cumberland with 26 registered beds. CQC registers it to look after older people and people with dementia.
CQC's latest rating, from July 2023, is Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Requires improvement at the inspection before, in November 2021.
Across Cumberland, 79% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in February 2025. That is true of 90% of homes in Cumberland. 10 of Pilgrims' Friend Society’s 12 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is Walsingham Support - Moresby Parks (Good), 0.2 km away.
