SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The home changed owner in May 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Furze Hill House is one of 311 care homes in Norfolk: a 40-bed residential care home in North Walsham, run by Pilgrims' Friend Society. It is registered to care for older people and people with dementia.
About 1.2 km away, Kevlin House is rated Outstanding. There is no registered manager on CQC's register right now. 10 of Pilgrims' Friend Society’s 12 rated homes are Good or Outstanding (compare care home groups). Pilgrims' Friend Society has run the home since May 2026, when it changed owner. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from May 2026. 89% of homes in Norfolk also score 5.
Its CQC rating, from January 2018, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. That matches its previous rating, from February 2016. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
