SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in May 2025. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Run by Suffolk Serenity Living Limited, Feltwell Lodge is a residential care home in Thetford, Norfolk with 45 registered beds. It is registered to care for older people and people with dementia. Most homes in Norfolk are smaller: the median there is 29 beds.
CQC last rated the home in January 2023, giving it Requires improvement overall. It was Requires improvement for safe, effective, responsive and well-led as well. CQC rated caring as Good. The rating was carried over from a previous registration, which usually happens when a home changes owner.
In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from September 2026. That is true of 89% of homes in Norfolk. It is one of 6 homes run by Suffolk Serenity Living Limited. 2 of those with a rating are Good or Outstanding. About 8.1 km away, Brandon Park Residential and Nursing Home is rated Outstanding. The home changed owner in May 2025.
