SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in March 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Burlingham House is in the Good, with Outstanding areas tier ?, with 11 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Suffolk Serenity Living Limited runs Burlingham House, a residential care home in Norwich, Norfolk with room for 49 residents. CQC registers it to look after older people, people with dementia, younger adults and people with mental health needs. Most homes in Norfolk are smaller: the median there is 29 beds.
Suffolk Serenity Living Limited runs 6 care homes, and 2 of the 3 rated are Good or Outstanding. Of the 6 closest rated homes, none is rated above it. Suffolk Serenity Living Limited has run the home since March 2026, when it changed owner. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in October 2026. 89% of homes in Norfolk also score 5.
CQC last rated the home in July 2021, giving it Good overall. Safe, effective, caring and well-led were also Good. CQC rated responsive as Outstanding. The rating was carried over from a previous registration, which usually happens when a home changes owner. That is up from Requires improvement in June 2019. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
