SafeAre people protected from abuse and avoidable harm?44%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Safe environmentsSignificant shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Medicines optimisationGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Treating people as individualsSome shortfalls
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?46%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Person-centred careSignificant shortfalls
Providing InformationSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Planning for the futureSome shortfalls
Equity in accessGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 8 good, 25 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Franklyn Lodge 9 Grand Avenue is in the Requires improvement tier ?, with 5 other homes in Brent.
86% of rated homes here are Good or Outstanding (England: 82%).
Run by Residential Care Services Limited, Franklyn Lodge 9 Grand Avenue is a residential care home in Wembley, Brent with 6 registered beds. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment.
4 of Residential Care Services Limited’s 6 rated homes are Good or Outstanding (compare care home groups). Middlesex Manor Care Home, 0.6 km away, is the closest home rated Good. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2024. 92% of homes in Brent also score 5. 5 other homes in Brent share its tier, “Requires improvement”.
CQC rated it Requires improvement overall and in all five key questions in April 2026. It was also rated Requires improvement at the inspection before, in October 2023. That is more recent than most ratings in Brent, where the typical rating is about 3 years old. CQC found significant shortfalls in “person-centred care”, one of 25 standards out of 33 scored below good.
