SafeAre people protected from abuse and avoidable harm?34%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe environmentsSignificant shortfalls
SafeguardingSignificant shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?45%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Kindness, compassion and dignitySignificant shortfalls
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?46%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Person-centred careSignificant shortfalls
Providing InformationSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Planning for the futureSome shortfalls
Equity in accessGood
Well-ledIs the home well managed, with a culture of high-quality care?43%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 1 good, 32 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Avenues London, Glebe House is a residential care home in Rainham, Havering with 12 registered beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. It is a small home for Havering, where the median is 23 beds.
Its kitchen was rated 5 for food hygiene in April 2026. 93% of homes in Havering also score 5. Across Havering, 92% of rated homes are Good or Outstanding, against 82% for England. The nearest home with a higher rating is Hansa Lodge (Good), 0.3 km away. Avenues London runs 4 care homes, and 2 of the 4 rated are Good or Outstanding.
CQC last rated the home in February 2026, giving it Requires improvement overall. It was Requires improvement for effective, caring, responsive and well-led as well. For safe, the rating was Inadequate. Its rating before that, in October 2022, was the same. That is more recent than most ratings in Havering, where the typical rating is about 3 years old. 32 of its 33 scored standards were below good, including “kindness, compassion and dignity”.
