SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hallmark Lakeview Luxury Care Home is in the Good tier ?, with 219 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Hallmark Lakeview Luxury Care Home is one of 349 care homes in Surrey: a 62-bed residential care home in Lightwater, run by Hallmark Care Homes (Lightwater) Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Surrey, where the typical home has 30 beds.
Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from October 2025. 87% of homes in Surrey also score 5. Of the 6 closest rated homes, none is rated above it.
Its CQC rating, from July 2019, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in January 2017. At over 5 years old, this rating is older than most. 34% of ratings in Surrey are as old (how rating age varies by council).
