SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hawthorn Bungalow is one of 395 care homes in Essex: a 10-bed residential care home in Brentwood, run by Outlook Care. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. The typical home in Essex has 22 beds, so this one is on the small side.
CQC's latest rating, from September 2026, is Requires improvement overall. It was Requires improvement for effective, responsive and well-led as well. For safe and caring, the rating was Good. Its previous rating, in July 2019, was Good, so the home has slipped. The typical rating in Essex is about 5 years old, so this one is fairly recent. 19 of its 33 scored standards were below good, including “independence, choice and control”.
5 of Outlook Care’s 8 rated homes are Good or Outstanding (compare care home groups). About 1.1 km away, Brentwood Arches Care Home is rated Good. In Essex, 84% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in April 2026. That is true of 89% of homes in Essex.
